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Privacy Policy

LIBRARY IDEAS LLC (“LIBRARY IDEAS“) PRIVACY POLICY

Your privacy is very important to Library Ideas. We’ve developed this Privacy Policy that describes how we collect, use, disclose, and communicate personal information related to all of our applications including iVOX, IR Books Freegal Music, Freading EBOOKS, and our website developed by Library Ideas, LLC. Please take a moment to familiarize yourself with our privacy practices and feel free to contact us if you have any questions or comments.

COLLECTION AND USE OF PERSONAL INFORMATION

Personal information is data that can be used to uniquely identify or contact a single person.

You may be asked to provide personal information when using Library Ideas applications or websites, and when contacting us. Library Ideas may use such personal information in a manner consistent with this Privacy Policy.Below you’ll find some examples of the types of personal information we may collect and how we may use it.

WHAT PERSONAL INFORMATION WE COLLECT:

During the normal experience of logging in, downloading or streaming, we do not collect any personal information. In general, unless you tell us, we do not know who you are.

HOW WE USE PERSONAL INFORMATION:

The personal information we collect allows us to reply to support requests and other inquiries, to deliver our products and services, and to provide product information and news that you have requested. We may also use personal information in the course of data analysis to help us improve our products, services, and operations.

Personal information will not be shared by Library Ideas with third parties for their marketing purposes.

CHILDREN

We do not knowingly collect personal information from children under 13. If you are under the age of 13, please do not send any information about yourself to us, including your name, address, telephone number or email address. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.

PROTECTION OF PERSONAL INFORMATION

Library Ideas takes precautions to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, deletion or alteration. We protect personal information by safeguards appropriate to the sensitivity of the information, including the use of physical, administrative, and technological measures.

Library Ideas online services use Secure Sockets Layer (SSL) encryption on some web pages where personal information is collected. To use these services you must use a browser that is SSL-enabled. SSL encryption helps protect your personal information while it is being transmitted.

When you use Library Ideas products to post on social networks, forums, or any publicly accessible online service the information you share is visible to other users and can be read, collected, or used by others.

You are responsible for the personal information you choose to post or otherwise share via these methods. Please take appropriate caution when using these features and services.

Library Ideas has a company-wide commitment to your privacy. We communicate our privacy policies and security guidelines to Library Ideas employees and strictly enforce privacy safeguards within the company.

RETENTION OF PERSONAL INFORMATION

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

ACCURACY OF PERSONAL INFORMATION

Our goal is to keep your personal information as accurate, complete and up-to-date as necessary for the purposes for which it is to be used, and to make it easy and convenient for you to keep your information up to date.

ACCESS TO PERSONAL INFORMATION

We make good faith efforts to provide you with access so you can request that we correct your data if it is inaccurate. You may also request that Library Ideas delete your data. In certain circumstances we may decline to process certain requests that are unreasonably repetitive, jeopardize the privacy of others, or are impractical. Access, correction, or deletion requests can be made by contacting us at privacy@libraryideas.com.

DISCLOSURE TO THIRD PARTIES

At times Library Ideas may make certain personal information available to trusted business partners and service providers in order to provide our products, services, and customer communications. For example, when you install and authorize the Freading® mobile application on your device you permit Library Ideas and its DRM platform providers to exchange the information you provide in order to authenticate your account credentials and to exchange data necessary for the functioning of the DRM.

SERVICE PROVIDERS

Library Ideas shares personal information with companies that provide services to us such as processing and managing information, processing transactions, and delivering products and services. These companies may be located wherever Library Ideas operates. They do not have the right to use the personal information we provide to them in any way that is not authorized by Library Ideas or explicitly permitted by you, and they are obligated to protect your information.Library Ideas does not sell or rent your personal information to third parties.

OTHERS

It may be necessary for Library Ideas to disclose personal information under special circumstances, such as when required by law, legal process, litigation, or if we determine that disclosure is necessary or appropriate for purposes of law enforcement inside or outside your country of residence. We may also disclose information about you if we determine that disclosure is reasonably necessary to protect our customers and users, or to enforce our terms and conditions.Your personal information may be transferred to the relevant third party in the event of a Library Ideas merger, reorganization, or sale. Subject to any legal restrictions or obligations, you will be notified as soon as reasonably possible following the completion of any business transaction during which, or as a result of which, your personal information was transferred or disclosed to a third party. Such notice may be given as an announcement on the LibraryIdeas.com website.

COLLECTION AND USE OF NON-PERSONAL INFORMATION

Library Ideas may collect non-personal information—data that is in a form that does not enable direct association with any specific person. We may collect, use, transfer and disclose this type of non-personal information for any purpose. Below you’ll find some examples of non-personal information that we may collect and how we may use it.

We may collect information such as device information, operating system version, Digital Rights Management (DRM) system identifiers, language, and the time zone where a Library Ideas product or service is used. We also may collect information about user activities in our application, on our websites and in our other products and services. This information is aggregated and used to help Library Ideas and our customers better understand how our products and services are used.

Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it is combined.

COOKIES AND OTHER TECHNOLOGIES

When you visit one of our websites or use our online services we may store some data on your computer in the form of a “cookie,“ an alphanumeric identifier that enables our system to recognize your device. This technology helps us better understand our users, tells us how and when pages in our website are visited, and how many people view the pages. Library Ideas may also use cookies to help us to improve and personalize your experience by remembering your preferences and choices. Library Ideas cookies are not used to collect personal information and we treat information collected by cookies and other similar technologies as non-personal information. However, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

If you want to disable cookies in your browser please refer to the “help“ information provided by your browser for information about how to prevent your browser from accepting new cookies, to tell you when you receive new cookies, or to disable cookies. Please note that certain features of Library Ideas websites and online services may not be available when cookies are disabled.

As with most other websites, we automatically gather some information and store it in access logs. This information includes language, browser type, Internet service provider, referring and exit pages, clickstream data, operating system, Internet Protocol addresses, dates and times.

We use this information to help us analyze trends and user behaviors as well as to administer our sites and services. Library Ideas may also use this data to inform our marketing and advertising.

THIRD-PARTY SITES, SOFTWARE AND SERVICES

Library Ideas websites and software may contain or display links to third-party websites, products and services. Library Ideas may also provide software and services to third parties who may integrate or otherwise use Library Ideas software and services in the course of providing software and services to their own customers and users. Such third parties may have their own privacy policies, notices and terms of use which we recommend you review carefully.Information collected by third parties is governed by their privacy practices. Library Ideas is not responsible for the privacy practices of third party entities. We encourage you to learn about the privacy practices of such third parties.

INTERNATIONAL USERS

nformation you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. Library Ideas abides by the “safe harbor“ frameworks set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland.

GENERAL DATA PROTECTION REGULATION (GDPR) STATEMENT OF COMPLIANCE

On May 25th 2018, a European Union privacy law, the General Data Protection Regulation (GDPR), went into effect. The GDPR imposes new rules on companies, government agencies, non-profits, and other organizations that offer goods and services to people in the European Union (EU), or that collect and analyze data tied to EU residents.

Under the provisions of the GDPR, users of our service may request access, corrections, or deletion of all personal data stored by Library Ideas. Any requests will be processed by Library Ideas within 5-7 business days. We restrict collection of personal data to a minimum and carefully avoid the collection of any extraneous data.

In the event of a data breach, subscribing libraries will be notified within 72 hours.

PRIVACY QUESTIONS

If you have any questions or concerns about Library Ideas’s Privacy Policy please contact us at privacy@libraryideas.com or by mail at the address below.Library Ideas may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

  • Library Ideas, LLC
  • ATTN: Privacy Policy
  • PO Box 9Vienna, VA 22183Last
  • updated: May 25, 2018